If you feel that you are no longer able to safely control your gambling or gambling, we offer you the option to exclude yourself from betting with us. To begin the cooling off period described below, please visit your account preferences.
1. Overview
For most people, gambling is an enjoyable leisure and recreational activity. But for some people, gambling can have negative effects. As a result, we have developed this policy to express our view of responsible gambling and to reduce the harm to consumers at risk of problem gambling.
2. What is responsible gambling?
“Responsible gambling” is a broad concept that aims to ensure that gambling is conducted in a way that reduces the likelihood of harm associated with problem gambling. It respects individuals’ responsibility for their own actions, but also accepts responsibility on the part of service providers.
3. What is problem gambling?
When a person loses control over their gambling, especially the amount of gambling and the amount of time spent gambling.
4. Customer Service Policy
We aim to be an industry leader in providing a safe environment for our customers. We actively encourage and promote responsible gambling practices and provide our customers with tools to help them maintain control over their gambling.
5. Responsible Gambling Policy
We are committed to sharing the responsibility with governments, communities and individuals to help customers control their gambling and to help problem gamblers identify their problems and seek help.
Some of the ways we do this are:
Allowing our customers to self-exclude themselves from betting with us (temporarily or permanently);
Providing our customers with information and messages about responsible gambling;
Training our staff on responsible gambling at least once a year;
and referring our customers affected by problem gambling to gambling-related support services.
We aim to achieve the following outcomes:
Reducing the harms associated with gambling for individuals and the wider community;
Enabling consumers to make informed decisions about their gambling practices;
Enabling individuals adversely affected by gambling to access timely and appropriate support and information;
Promoting a shared understanding of responsible gambling practices between individuals, communities, the gambling industry and government;
and ensuring a safe and supportive environment for the gambling industry to provide gambling products and services.
6. Minors
As a responsible operator, we are committed to the protection of minors by taking proactive steps to prevent minors from betting using our betting platforms. Our services are designed to appeal to, and be used by, individuals aged at least 18 years.
7. Filtering Options
Filtering options can be enabled to prevent individuals from accessing online casinos or online sports betting websites. If minors have access to the device you use to access our betting platforms, we encourage you to use filtering software to prevent minors from accessing our betting platforms.
8. Additional Help
If necessary, please contact our support team at admin@jita.bet or our live chat system and one of our agents will be able to provide you with the association details.
9. Terms and Process
Self-exclusion means stopping betting or gambling for a specified period of time. Self-exclusion can be temporary or permanent.
By requesting a self-exclusion period from us, you agree to the following terms and conditions, which will be effective from the moment you receive a confirmation email of your chosen self-exclusion, this email will be sent only to the email address used to register your account and will display the date the self-exclusion was completed.
Requests made via our chat function will not be processed. However, a customer support agent will direct you to our customer support email service.
Upon receipt of an email request to close an account, the requested account and any linked accounts will be placed on our first stage, a 24-hour cooling off period which will disable your account or accounts, not allowing any gambling activity. Once this time has passed; while your account or accounts are closed, a customer support agent will inform you of the 1-week, 1-month, 6-month and permanent self-exclusion periods. There will be no change to these periods. In order to proceed with this process, we will require an email response. If we do not receive a response within a further 24 hours, your account will be reopened and confirmed via email.
If you decide to proceed with permanent self-exclusion after reviewing our self-exclusion options, you will be required to set an exclusion period if requested. Occasionally, we may place an account on a shorter self-exclusion period if we feel it is necessary and if we feel it is
We may decide.
Or beneficial to the customer. This will be communicated via email; the above terms and conditions will apply.
You are not allowed to leave any balance in your account during the self-exclusion period. You will not be able to access your account to withdraw any funds during your requested self-exclusion period. If you have an account that is affected by self-exclusion and there are any active bets, the cash out function will be applied upon confirmation of self-exclusion. Bets will not be voided; bets will not be refunded or remain active throughout the self-exclusion period. Bets will not be reinstated after self-exclusion is complete. While self-exclusion is in place, you are not eligible for any benefits, bonuses or reloads of any kind.
Once self-exclusion has been applied to your account, it will remain in place until the requested period has expired, it will not be reversed or reduced for any reason. Permanent self-exclusions will remain in place indefinitely.
We will use all reasonable endeavours to ensure compliance with our Responsible Gambling Self-Exclusion Policy. However, you acknowledge that we will not be liable if you attempt to open a new account or are successful. In addition, we will not be liable if you deposit and place bets using additional accounts that have not been previously disclosed. Any future bets, prize funds and entries into any promotions will be forfeited during the requested self-exclusion period, resulting in no stakes being returned or winnings being paid out. We will not be able to reinstate these if the account is reopened after the self-exclusion period. After self-exclusion you acknowledge that:
You must not deposit, or attempt to place, any bets on any of the accounts you have requested to be excluded from during your chosen self-exclusion period.
You must not attempt to open a new account during your self-exclusion period or indefinitely if permanent self-exclusion is chosen.
If you should not attempt to open or proceed with a new account during the self-exclusion period, we will endeavour to close all such accounts as soon as possible.
Our sole responsibility is to take reasonable steps to ensure that you refrain from gambling on any of our products. It is also the customer’s responsibility to refrain from breaching these agreed terms and conditions.
A self-exclusion request is a voluntary request made by you. If you act contrary to such a request, none of its employees or associated persons shall be liable or responsible for any losses you may suffer. Any losses incurred during the self-exclusion period will not be refunded.
If you act contrary to a self-exclusion request, we retain the discretion to void or cancel any bets placed by you and to take other appropriate action. In addition, if we suspect or further investigation proves that you have actively attempted to conceal the source of your account or accounts, which affects our ability to immediately block your account or accounts, the Company retains the discretion to cancel or void any bets placed by you and take other appropriate measures.
Upon the expiry of your chosen self-exclusion, your account will be automatically reopened. However, you will receive an email confirmation of this information which will be sent to your registered email address.
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